Of the companies we have owned/operated this was always a priority and most important goal of our business plans.
Today I was able to witness exceptional customer service from a company that I had never dealt with before.
Marg wanted to get a binocular for watching dolphins (hopefully) or maybe whales during her December beach vaca.
We purchased a Leupold binocular with a chest strap system, and carrying case.
The strap system plastic locks she could not open or use and the whole chest strap system was cumbersome at best, I would have never even tried to use it...
Anyway, we also bought a tripod mount for the binocular, but I felt that she would also want to be able to carry the binocular easily around her neck when walking the beach.
After doing some internet research I could not find a Leupold neck strap that would work with the confounded harness/storage bag they packaged with the binocular.
I called their tech line hoping to find a strap that I could purchase to do what we wanted. Once I got through, the rep was polite and started to "take my order", after a few questions from him I asked how much the strap would cost, he said; "we will send it to you as a replacement (or free), I never asked for this and was expecting to pay for what I wanted.
Wow.
In the past couple of months I have been through the ringer with multi billion dollar companies that fell far short in their customer service. Fact is they sucked, then today I was provided with service above and beyond the norm in this day and age.
Leupold, God bless you for your honesty and integrity. Makes me realize there are still honorable companies out there providing exceptional service.
W
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